Suburbs With The Worst Delivery Delays Revealed

With Christmas only a few weeks away, Australian consumers are being advised to allow extra time for their deliveries to arrive, especially if they’re living in any of these suburbs with the worst delivery delays.

E-commerce delivery platform Shippit analysed outcomes of more than 4000 retailers, including Kmart, Myer, and Big W, in the 12 months leading up to the end of November 2024.

Truganina in Victoria ranks as the worst suburb for late mail, with 58.8 per cent of people reporting delayed package deliveries.

Kwinana Town Centre in Western Australia comes in second at 33.9 per cent, while Broadway in the Sydney’s city centre clocking in third place with 31 per cent.

Outside of metro areas, Christmas Island took out the top spot for worst delivery times, with a whopping 91.6 per cent of deliveries arriving late.

“Bottlenecks” of deliveries slow processing down

Shippit’s co-chief executive officer Rob Hang-Zada saix that the suburbs with low delivery statistics were usually caused by bottlenecks in the delivery supply chain.

“If you take a macro perspective, South Australia and Western Australia tend to be the hardest hit often because a lot of the commercial volumes come out of the eastern seaboard,” Hango-Zada told NewsWire.

“When you start to look at delays, they start to come in all sorts of bottlenecks and typically where you see bottlenecks is in the sorting process.

“What I mean by that is items being collected from their point of origin, they then get hubbed in a central depot where they get sorted into all the different lanes, and then they get put on line haul.

“So, those suburbs that are more consumption-led and typically don’t have high level of service on an average day, the delivery delays tend to be more pronounced in those areas when there’s really high volumes going through a network because of those bottlenecks.”

Highly populated areas however, like Sydney’s Alexandria and Rosebery, where about a quarter of deliveries are late, experience delays when there’s a high concentration of high volumes of order.

“Those types of suburbs that tend to have a high amount of volume on a regular day then get absolutely decimated during periods of peak demand as well,” he said.

“You typically see driver shortages just purely being the constraint, that could explain why we’re seeing that in highly popular areas.

“Typically, those with densely populated areas have fewer geographical spots, so it creates more of a deluge on those particular routes.”

Santas that prepare need not worry

Consumers can rest assured that as long as they get their orders in early, they’ll most likely still get their deliveries on time.